Client Service Representative
About the Role
Purpose To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests. Job Requirements Achieve net profit growth for business · Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards · Manage the migration of accounts from transactional to Self Service · Manage the growth of active customer Account Base to increase client base · Maximise cross sell opportunities and strengthen client relationships · Track, control and influence sales activities with the specific aim to achieve previously determined sales targets. · Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information · Comply with governance in terms of legislative and audit requirements · Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines. · Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies · Compliance with procedures and processes contained in the Golden Rules. · Provide accurate and reliable sales and service statistics. · Manage own development to increase own competencies Additional Requirements There are no additional requirements associated with this vacancy. Qualifications and Experience · Grade 12 or relevant tertiary qualification. · 1-2 Years related experience
Position Details
- Salary
- Negotiable
- Min. Experience
- 24-30 years
- Total Experience
- 24-30 years
- Education
- grade 12 or equivalent
- Certifications
- .
- Posted
- 1 September 2021