Business Process Engineer (Level C)

About the Role

this is a page title Purpose Process design development and enhancements within the business to ensure resource and operational alignment with business strategy. Job Requirements Identify process improvements (Cost Savings or efficiency improvements). Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions. Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members. Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders. Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimize processes to execute business case benefits. Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated). Comply with governance in terms of legislative and audit requirements. Provide handover to the relevant execution team responsible for delivering on approved initiative / project. Investigate, analyze and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience by developing presentations and present business cases to business stakeholders in order to formalize into a prioritized project / initiative. Optimize processes to execute business case benefits. Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated). Perform Root Cause Analysis where we experience process breakdowns and develop countermeasures. Ensure that process changes are measured so that unit cost calculations and turnaround times are accurate (Time standards calculated) to continuously identify opportunities to improve the process and ensure quality of delivery are obtained Identifying key metrics for measurement after implementation. Identify key metrics for measurement after implementation and report on the results. Manage own development to increase own competencies. Qualifications and Experience B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree). Knowledge of and exposure to Business Process Reengineering, Work flow / Work flow management / Process automation. Experience in facilitating workshops with business users in order to gather requirements, generate ideas and validate designs. Must have at least 3 years process re-engineering experience, involved with assessing, mapping and optimizing business processes. Knowledge of and experience in applying formal business process modeling or business analysis methodologies. Root cause analysis experience. An understanding of Change Management and its importance in business process transformation.

Position Details

Salary

Commensurate with experience

Min. Experience

36-42 years

Total Experience

120+ years

Education

Degree

Certifications

Relevant

Posted

1 September 2021