FCC / UBS / EOD Operator

About the Role

Job Purpose Run End of Day for the countries, Tanzania, Botswana and Zambia. Sending daily EOD updates for five countries (Tanzania, Botswana, Zambia, Mozambique and Zimbabwe) to senior management. Monitoring ATMs for all five countries, ATM transactions and network Logging, updating and closing incidents. Ability to communicate a deep understanding of the business and a broad knowledge of technology and applications. Job requires operator to work in the evenings / night during the week and over weekends (Saturdays). To ensure and escalate if there are problems with EOD. Provide inputs into processes to ensure improvement of EOD operations or other batch processes at night. Solid understanding of call logging systems and how calls should be logged, allocated and closed. Core Job Attributes: Business knowledge Comprehensive technical knowledge in the IT environment, relating to the applications, architecture and methodologies utilised within the bank. Self and leadership Display strong capability of self management and ability to operate. independently. Be pro-active in executing against this job profile with minimal to no supervision. Support senior technical resources and ensure EOD and Batch runs complete regardless of how long it takes. Communication Skills Well spoken, written and listening skills on professional level Regular, pro-active communication to direct reports, team members as well as to the broader community within the bank regarding progress, outcomes, issues and risk relating to this job profile. Knowledge and Experience: Minimum - Diploma in Information Technology (3 year course). Solid understanding of customer service. ITIL foundation not compulsory but will secure. One year experience with FCC/UBS running EOD, Monitoring ATMs, Logging calls, updating calls, assigning and closing incidents. Knowledge in application management Experience in retail banking and understanding of core systems and connectivity.

Position Details

Salary

10 - 12 000pm (net)

Min. Experience

18-24 years

Total Experience

30-36 years

Education

Degree/Diploma

Certifications

.

Posted

1 September 2021