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System Engineer

Position Details

Job ID:


Last Updated (mm/dd/yyyy):

2015-11-23 11:38:55 AM

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Position Name:

System Engineer

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Job Description:
this is a page title


  • To provide specialist high-level technical advice, high-level problem resolution of complex problems, system security and policy implementation monitoring.

Job Requirements

  • Drive business profitability in the context of cost management through Information technology solutions
  • Increase operational efficiency and suggest solutions to enhance cost effectiveness
  • Deliver exceptional service that exceeds customers expectations through  proactive, innovative and appropriate solutions by resolving queries fast end effective
  • Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SMEs, project managers and senior staff members by  providing input to business requirements
  • Provide second level standby and complex problem resolution by  interfacing with vendor support to resolve complex application and system configurations
  • Provide specialist high-level technical advice for high-level problem resolution of complex problems by monitoring system security policy implementation
  • Monitor changes in legislation, regulations, initiatives and relevant industry practices. Ensure drafting and implementation of appropriate interventions.  Ensure compliance with audit requirements
  • Assess, identify and mitigate potential risks within the IT system engineering environment and comply with governance in terms of legislative, audit and business policy requirements by drafting policies and procedures for the System Engineering Environment
  • Manage systems by setting threshold measurements for capacity and infrastructure upgrades and suggest changes
  • Manage the System Efficiencies by suggesting and implementing efficient system changes based on research of new and existing technology to align with business needs
  • Set timeline and methodology for system, release upgrades and build test packs for regression testing. Access and implement patches and Fixes in test environment and migrate to live
  • Manage own development to increase own competencies
  • Obtain and sustain In-depth system / application knowledge to maximise contribution to the role

Main Responsibilities:

  • Set up and support of Microsoft services focusing on Exchange and Lync
  • Maintain and configure back office environment
  • Ensure IT policies are met with regards to data security
  • Ensure IT policies are met with regards to network security
  • Troubleshoot server and network problems
  • Support Exchange 2010 and 2013 and Active Directory Infrastructure
  • Support Lync / Skype For Business infrastructure with enterprise voice experience
  • Support DRP site (Keep up to date with current environment)
  • SQL Database Management Skills
  • Perform back-ups and restores (Microsoft SCCM DPM)
  • Manage Back Office assets
  • Daily Administration of Exchange and AD environment
  • Job entails standby / after hour work
  • Microsoft Operations Manager experience (SCOM)
  • PKI Experience advantageous
  • TMG Experience advantageous
  • Mail marshal experience
  • Advance Powershell Scripting Experience required
  • Office 365 Hybrid Experience advantageous

Qualifications and experience: 

  • Candidates must preferably have an applicable Microsoft Certification
  • 7 Years AD / Exchange / Back Office support experience
  • Sound knowledge of Preventative / Pro active maintenance and monitoring systems
  • Relevant back office document management including drafting of business proposals
  • A sound knowledge of the Microsoft Server family
  • A sound knowledge of Windows 2008/2012 Active Directory
  • Degree or Diploma and the required Certification, MCSE, RHCE or RHCA
  • 5 to 8 Years service industry management experience 3 of which should have been at management level
Format: Skill Description (Rating 1-5,Experience in Months)
Rating: 1-Beginner, 2-Below Average, 3-Average, 4-Above Average, 5-Expert

Required Job Skills:
ITs : Support End User / Server, Workstation - Hardware, Networking, Cabling (H/w)(O/S)(N/w)

Required Software Skills:
Db SQL SERVER (4,72-78)
O/s MS Operations Manager (MOM) (4,72-78)
O/s MS SCCM (4,72-78)
O/s MS Exchange Server (4,72-78)
O/s MS Active Directory (AD) (4,72-78)
O/s LINUX (4,72-78)

Required Business Skills:
IT - Systems Architecture (4,72-78)
IT - Real Time Systems (4,72-78)
IT - Networking - WAN (Wide Area Networks) (4,72-78)
IT - Networking - LAN (Local Area Networks) (4,72-78)
IT - Networking (4,72-78)
IT - Disaster Recovery (4,72-78)