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Mid-Senior Technician

Position Details

Job ID:

3776

Last Updated (mm/dd/yyyy):

2014-07-25 12:22:04 PM

Position category:

Position Name:

Mid-Senior Technician

Similar Experience:

42-48

Total Experience:

66-72

Project Location:

Randburg

Job Type:

Contracting/Permanent

Pay:

15-25000pm

Academic Qualification/s:

Diploma/Degree

Industrial Qualification/s:

Microsoft Certification

Position Active:

Yes

Relocation Assistance:

No

Workpermit Assistance:

No


Job Description:
Duration: 12 month contract

Benefits: Notebook allowance (own laptop is essential), travel allowance (if applicable), communications allowance (for 3G & cell phone), Standby allowance + Standby pay for calls attended after-hours

Requirements:

Experience with a Sophos UTM Firewall/Proxy would be an advantage

Reliability is very crucial

Current Microsoft certification would be an advantage

Own car is essential

Strong verbal and written communication skills

Someone looking to grow into a senior technical role would be ideally suited.

Availability-Immediate if possible


Responsibilities:

Log calls, follow up on assigned calls, and perform quality assurance checks Provide telephonic and remote user support (to local users and branch users) for the following:

Network issues

Internet access issues

VPN related issues

Printer issues

Active directly profile related issues

Microsoft Exchange / Outlook related issues

Laptop, Desktop, thin client hardware related issues

Application related issues including Autocad etc.

Perform network troubleshooting (branches included) as required

Provide server support on the following technologies:

Windows Hardware Support e.g. BIOS upgrades, RAID configurations, faulty hardware etc.

Windows server 2008 R2 / 2012 R2 (primarily including DNS, DHCP, WSUS, Active Directory, File Services, Print Services)

Exchange 2010/2013
Format: Skill Description (Rating 1-5,Experience in Months)
Rating: 1-Beginner, 2-Below Average, 3-Average, 4-Above Average, 5-Expert

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