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Level 1 Technician

Position Details

Job ID:

3775

Last Updated (mm/dd/yyyy):

2014/07/25 12:10:32 PM

Position category:

Position Name:

Level 1 Technician

Similar Experience:

18-24

Total Experience:

48-54

Project Location:

Kempton Park

Job Type:

Contracting

Pay:

7-13 000pm

Academic Qualification/s:

Diploma

Industrial Qualification/s:

.

Position Active:

Yes

Relocation Assistance:

No

Workpermit Assistance:

No


Job Description:
Duration: 12 month contract

Benefits: Standby allowance + Standby pay for calls attended after hours.

Health: Needs to be excellent as this is for a chemical company with very strict medical requirements.


Requirements:

Must be experienced in providing telephonic and remote support in a large Microsoft domain environment

Microsoft Certification would be an advantage.

Own car is essential

Immediately available


Duties:

Log calls, follow up on assigned calls, and perform quality assurance checks

Provide telephonic and remote user support for the following:

Network issues

Internet access issues

VPN related issues

Printer issues

Active directly profile related issues

Microsoft Exchange / Outlook related issues

Laptop, Desktop, thin client hardware related issues

Application related issues including CRM, SAP, VIP, ESS, MOODI, Pastel etc.
Format: Skill Description (Rating 1-5,Experience in Months)
Rating: 1-Beginner, 2-Below Average, 3-Average, 4-Above Average, 5-Expert

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