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Tandem Specialist

Position Details

Job ID:

3569

Last Updated (mm/dd/yyyy):

2013-07-16 08:56:37 AM

Position category:

Position Name:

Tandem Specialist

Similar Experience:

114-120

Total Experience:

114-120

Project Location:

Selby

Job Type:

Permanent

Pay:

Market Related

Academic Qualification/s:

Matric

Industrial Qualification/s:

A degree or equivalent tertiary diploma

Position Active:

No

Relocation Assistance:

No

Workpermit Assistance:

No


Job Description:
Untitled 1

 

DEPARTMENT

DEPARTMENTAL MANDATE



JOB TITLE

 

MAIN PURPOSE OF JOB

 

Operations

Provide operational implementation, management and support for all services provided to clients 24 X 7, ensuring SLAs are met and client satisfaction is guaranteed.


Tandem Specialist

 

Responsible for the Planning, implementation, security and availability of the Nonstop to Support SLA’s.

2 ND LEVEL SUPERIOR

 

1 ST LEVEL SUPERIOR

Reports to the Divisional Manager Ops or another senior executive at the discretion of the CEO.

Infrastructure Manager

 

QUALIFICATION (MINIMUM)

SCHOOL

POST SCHOOL


Matric

A degree or equivalent tertiary diploma or experience/track record that is deemed to negate this requirement

At least 10 years experience in a similar position

IMPORTANT CONTACTS WITHIN ORGANISATION

 

  1. Management

  2. Business Analysts

  3. Developers

  4. Product Support Specialists

  5. Testing

IMPORTANT CONTACTS OUTSIDE ORGANISATION

  • Hardware Suppliers

  1. Software Suppliers

ACTIVITY

Controlling and Co-ordinating the planning and implementation of new hardware

Controlling the planning and testing of system changes before implementing in production.

Accountable for capacity planning exercises on the NonStop Platform.

Assisting with the negotiations with suppliers

Accountable for maintaining good relationships with users.

Responsible for taking ownership and timely resolution of problems

Ensure that the policies and procedures are adhered to.

Maintain good relationships with suppliers

Responsible Investigating new Products

Provide technology information & support on the NonStop platform.

Planning of NonStop configuration to ensure fault tolerance.

BEHAVIOURAL COMPETENCY REQUIRED

Dynamic and Self Motivated

Excellent interpersonal skills

Multi-tasking

Ability to function well under pressure

Work after normal office hours.

An ability to relate well to people at all levels of the organization and senior external parties

Ability to trouble shoot problems and deal with them ASAP.

Well developed ability to take initiative

Effective verbal skills, oral – fluent in English and written

Ability to work late when necessary.

Format: Skill Description (Rating 1-5,Experience in Months)
Rating: 1-Beginner, 2-Below Average, 3-Average, 4-Above Average, 5-Expert

Required Job Skills:

Required Software Skills:

Required Business Skills: